Contact UGC Flows

Email

hello@ugcflows.com is the one address for everything: support, billing, privacy requests and legal questions. It reaches a person, not a ticket bot.

There is no phone support and no chat widget. Email is the channel every question is answered on, so it is also the record of what was agreed.

Billing

If you think a charge is wrong, email hello@ugcflows.com before you contact your bank. Billing questions are answered within one business day, and any charge made by mistake is corrected.

Members

Members can also report a bug or ask for a feature from the Feedback page inside the app, with screenshots attached. Those reports are read by the team that builds the product.

Privacy and legal

Requests to see, correct or delete your data go to hello@ugcflows.com. What is collected and why is in the privacy policy (https://www.ugcflows.com/privacy). The agreement every member signs up under is the terms of service (https://www.ugcflows.com/terms).

Developers

What a program can read from UGC Flows (the OpenAPI specification, the status endpoint, llms.txt) is documented at https://www.ugcflows.com/developers. Questions about it go to the same address.